Customer Service

  • Zeppelin After Sales Service

A unique service for unique systems

Our dedicated and professional service team is on hand to ensure that our customer’s system remains competitive in the long run. At Zeppelin you can rely on first-class service because our service is far from over when we have constructed the system.

We take on the assembly and commissioning all over the world. We train our customer’s employees: from expert training in process-related techniques and proper maintenance through to the operation of control technology. We are also on hand for our customers in the preparation of safety standards. Maintenance work, carrying out inspections and repairs as well as a spare parts delivery service are a matter of course for us.

A deep understanding of processes and technical requirements: it is important to offer the maximum added value in the area of after-sales service and to support our customers effectively in the implementation of their goals.

That’s why we only use original parts as part of our services. This is the only way to meet our quality standards and those of our customers. Whether it’s in Saudi Arabia, India and Singapore, our customer service is available with inter-cultural expertise at all times all around the world.

Our portfolio is characterized by five performance modules:

  • remote service
  • original spare parts
  • comprehensive service concept
  • training of customer´s staff
  • plant optimization

Thus, we provide a unique technical support and guarantee that each system fulfils exactly the requirements for which it was designed.

For the optimization of plants, revamping plays an important role. The adaptation of systems to today’s and future requirements with an increase of efficiency and productivity and reduction of the operating costs at the same time are the requirements for economic revamping concepts.

To provide the maximum system availability, the remote service is recommendable. This comprises performance parameters such as a comprehensive remote diagnosis, preventive inspections, reactive fault remedy via VPN or internet as well as software updates. A professionally executed remote service is often more cost-efficient and faster than a service on site.


Patricia Glaser

Patricia Glaser

Sales Manager Spare Parts Producer/Processor

Tel. +1 183 24480350

Zeppelin Berater

Fred Krueger

Manager Spare Parts & Customer Service Food

Tel. +1 8132807930

Zeppelin Berater

Thomas Nemecek

Manager Spare Parts & Customer Service for HENSCHEL-Mixers®

Tel. +1 9203364000

Downloads Brochures | Publication

  • Zeppelin Customer Service

    PDF 925,28 KiB

  • Zeppelin Customer Service food industry

    PDF 344,39 KiB

  • Zeppelin Process control systems for small trade

    PDF 328,14 KiB

  • Technical Service keeps plants up-to-date

    PDF 3,55 MiB