Customer Service

  • Zeppelin After Sales Service

A unique service for unique systems

Our dedicated and professional service team is on hand to ensure that our customer’s system remains competitive in the long run. At Zeppelin you can rely on first-class service because our service is far from over when we have constructed the system.

We take on the assembly and commissioning all over the world. We train our customer’s employees: from expert training in process-related techniques and proper maintenance through to the operation of control technology. We are also on hand for our customers in the preparation of safety standards. Maintenance work, carrying out inspections and repairs as well as a spare parts delivery service are a matter of course for us.

A deep understanding of processes and technical requirements: it is important to offer the maximum added value in the area of after-sales service and to support our customers effectively in the implementation of their goals.

That’s why we only use original parts as part of our services. This is the only way to meet our quality standards and those of our customers. Whether it’s in Saudi Arabia, India and Singapore, our customer service is available with inter-cultural expertise at all times all around the world.

Our portfolio is characterized by five performance modules:

  • remote service
  • original spare parts
  • comprehensive service concept
  • training of customer´s staff
  • plant optimization

Thus, we provide a unique technical support and guarantee that each system fulfils exactly the requirements for which it was designed.

For the optimization of plants, revamping plays an important role. The adaptation of systems to today’s and future requirements with an increase of efficiency and productivity and reduction of the operating costs at the same time are the requirements for economic revamping concepts.

To provide the maximum system availability, the remote service is recommendable. This comprises performance parameters such as a comprehensive remote diagnosis, preventive inspections, reactive fault remedy via VPN or internet as well as software updates. A professionally executed remote service is often more cost-efficient and faster than a service on site.


Contact

Corinna Vogt

Corinna Vogt

Head of Customer Service

Tel. +49 6074 691 2437

Service and spare parts, Friedrichshafen/Germany
Service-Line

Tel.: +49 7541 202 1250
Fax: +49 7541 202 1276
Email: zsd-fri-service(at)zeppelin.com

Spare parts

Tel.: +49 7541 202 1555
Fax: +49 7541 202 1276
Email: zsd-fri-parts(at)zeppelin.com

Service and spare parts, Rödermark/Germany
Service-Line

Tel.: +49 6074 691 2250
Fax: +49 6074 691 2333
Email: zsd-rod-service(at)zeppelin.com
Service hours: Monday to Sunday 7 am to 10 pm

Spare parts

Tel.: +49 6074 691 2555
Fax: +49 6074 691 2409
Email: zsd-rod-parts(at)zeppelin.com
Service hours: Monday to Thursday 7 am to 6 pm, Friday 7 am to 4 pm

Service and spare parts, Kassel/Germany
Service-Line & Spare parts

Tel.: +49 561 801 6740
Fax: +49 561 801 5930
Email: zsd-kas-service(at)zeppelin.com

Downloads Brochures | Publication

  • Zeppelin Customer Service

    PDF 925,28 KiB
    Brochure

  • Zeppelin Customer Service food industry

    PDF 344,39 KiB
    Brochure

  • Zeppelin Process control systems for small trade

    PDF 328,14 KiB
    Brochure

  • Technical Service keeps plants up-to-date

    PDF 3,55 MiB
    Press